Christmas confusion

Single mum of four Simone was left in confusion about her finances over Christmas when the seasonal busy-ness meant her child tax credits and benefits were paid in at different dates to normal. By Christmas Eve she was not certain what money she had received and what was yet to be paid. 

Knowing she needed some help she tried to get advice during the week between Christmas and New Year, but everywhere was closed. She didn't even have enough money to put credit on her phone, so in desperation she sent an email to Foodbank; on January 2nd we were able to respond to her email - but in the intervening delay Simone had already borrowed money to get her through the week. This loan had to be repaid when she received her next payment - leaving her with nothing once again. 

Simone tried to get a Foodbank voucher through Sure Start, but they were closed for Christmas, as was North Swindon Family Centre. Finally she managed to call us in the evening on January 4th and we were able to provide her with food the following morning.